Thank you for shopping with Rothmans New York, we hope you love your purchase. If you don’t, we offer complimentary returns within 30 days of delivery date. More details below.
● For U.S. orders, returns received within 30 days of the order delivery date are complimentary.
● All returns received within the 30-day window will be refunded via your original payment method. Please note: It may take up to 10 business days to process. If you paid with a gift card, a new gift card will be issued.
● Items must have original tags attached and be returned in original packaging.
● Items must be returned in perfect condition, unworn and undamaged. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or a return may not be approved.
● Return approval is at the discretion of our operations team and Rothmans reserves the right to deny any return that does not comply with our policy.
● All items marked FINAL SALE are not eligible for exchanges, returns or price adjustments.
Return approval is at the discretion of our operations team and Rothmans reserves the right to deny any return that does not comply with our policy. Rothmans is not responsible for wear and tear and any changes that occur to an item, due to the nature of garment materials. Denied returns will be shipped back to the customer.
Domestic Return Procedure
To initiate a return in accordance with the Rothmans Return Policy, please log into your Rothmans account. There you’ll find clear instructions for processing your return, including printing your own label or generating one at a nearby UPS store. Note: You do have the option to return in our stores. If you choose that option, please have your order number. To ensure your return is processed in a timely manner, please use the original packaging
Please include only items from this order that you have selected to return. Adding additional items which are not part of the return will result in significant delays.
We don’t currently offer an exchange service. To make an exchange, you must return the original item in accordance with our return policy and place a new order.
To ensure a positive experience for all of our clients, if we identify an unreasonable return pattern, we may restrict or refuse future return transactions from such clients at Rothmans stores or rothmansnyc.com.